Partner to expand product penetration that are most applicable to the merchant’s business model, industry and selling behaviors, as well as other elements of relationship management to create increased customer loyalty and stickiness Manage and support the merchant’s growth and retention by collaborating with assigned enterprise sales partners, integration teams and subject matter expertsĭeliver against revenue targets for increasing/retaining PayPal’s share of total payment volume, either through recommended changes to the existing PayPal Checkout flow or cross-selling Braintree as a payment processor Provide operational education and demonstrations to support the success of managing users, reporting and settlement, dispute and chargeback management, risk mitigation, site and platform navigation and overall operational rediness during the onboarding lifecycle In addition, the OCSM will internally serve as the merchant’s advocate and work with teams such as compliance, underwriting and risk to ensure a successful onboarding process and experience The OCSM will work collaboratively with sales to identify opportunities, engage in proactive discussions with merchants regarding their business, product needs, growth strategies and recommendations as to how PayPal can partner to help increase profitability and meet business objectives. Job Description Summary: The Large Enterprise Onboarding Customer Success Manager (OCSM) will be responsible for the education, retention and growth of newly onboarded merchants from the Enterprise Sales Organization during the initial 90 -120 days following launch. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world. We challenge the status quo, ask questions, and find solutions. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Who we are: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy.
0 Comments
Leave a Reply. |